Support Service FAQS

How long does it take to resolve tickets?

Our service is 24/7 and tickets are worked on in the order they are received. As soon as you submit your ticket details, an agent is assigned. We strive to resolve all issues within a few hours of receiving them.

Do I have to pay first before I get support?

Yes.  We require payment first because this secures instant support on your issue and makes sure our agents will work until they resolve it.

What type of WordPress issues do you fix for $39?

We service any single request that involves WordPress. A single request is the specific task you need completed when you submit your ticket details.

JUST A FEW THINGS WE FIX EVERYDAY: (not the full list)

  1. White Screen Issues – just seeing a white screen?
  2. Plugin Issues – seeing a plugin error somewhere?
  3. Theme Issues – seeing a theme error somewhere?
  4. Updating Issues – need help completing updates?
  5. Moving Sites – want to migrate your site to a new location?
  6. CSS Changes – need some styling changes to your content?
  7. Other Issues impossible for us to list everything but we’ve seen it all

If it is super easy to fix do I still get charged $39?

Yes. Our service requires $39 per task regardless of how long it takes to complete. We receive tickets that can be resolved in minutes and also some that take several hours based on the complexity.

Is there anything that costs more than $39?

Yes. The only support tasks we offer that cost more than $39 are WordPress Infection Malware/Virus Removal and our WordPress Speed Up Service. These two services are extremely detailed and can not be completed for only $39.

What information do you need to help with my issue?

At the very least, we will need an administrative login to your WordPress site. Remember a mechanic can not fix your car without the keys. We need a login so we can take closer look under the hood and get your issue resolved quickly. In some cases but not all, your assigned agent may need other information including host, control panel or FTP details to properly work on your ticket.

Do you only support WordPress issues?

Yes. Our agents are highly skilled in all things WordPress. This includes WordPress core platform, themes and plugins. We are also very familiar with WordPress hosting setup and server requirements for WordPress.

Where are you located?

Our main office is located in Irvine California USA. The complete address is below.

Our Location Details

Beautiful Southern California
8 Whatney | Suite #17
Irvine, CA 92618

How long have you been in business?

WP Fix It was started in 2009 and since then we have serviced over 72,000+ tickets from all over the world.

How many agents do you have working on WordPress issues?

We have a total of 8 agents that work mostly remotely. These agents have staggered shifts to assure we provide 24/7 support when you need it.